Provide World Class Chat Support, All Within Microsoft Teams

Provide amazing chat support for your clients.

  • Clients and techs can chat using their Teams desktop, mobile, or web.
  • Supports emojis and attachments.
  • Automatically assign chats to techs based on workload and availability.
  • Automatically pull critical information about your client’s system like OS.
  • And so much more...

Log chats to your ticketing system.

Quickly and easily have your technician’s log their chat conversation into your PSA (ticketing system) in seconds.

  • Log chat to new or existing ticket.
  • Completed in just a few clicks.
  • Track all client conversations in 1 centralized system.

Stay informed with auto-generated reports

Keep an eye on what is going on with your conversations and techs. Analyze various important KPIs all from your ZeroTouch Chat dashboard in Teams or web.

  • Conversations Report.
  • Agents Report.
  • Inbox Report.
  • Labels Report.
  • Teams Report.

Customer Service Feedback

Enable CSAT survey to automatically ask your clients to rate their conversation and provide critical feedback. Plus, view your detailed CSAT report, whenever you want.

  • Automated feedback collection.
  • Automated comprehensive reports.
  • Useful filters.
  • Labels report.
  • Download CSAT report.

Business Hours

Set office hours for your channel and display a custom unavailable message to clients.

Set your tech’s working hours defined by time zone and let your clients know that you or your team is currently not available.

Pre-Chat Form

When techs already have context on the problem they’re dealing with, they can solve it faster with less friction. Asking the same questions again and again (how can I help you today, are you located at your home or work office, etc.) - it wastes time for both techs and clients.

Luckily, you can avoid these repetitive questions by collecting quick and simple questions about your clients as soon as they enter the chat page, with the help of our pre-chat form that is fully customizable.

Automation

Save time by automating your repetitive tasks, streamlining your workflow.

Organizing your conversations, assigning techs, and assigning labels are important tasks to avoid clutter. But, having to do it for every conversation you receive is time consuming. Leave the housekeeping work to our bots.

Simply define the rules and get your workflows automated in just minutes.

Setup ZeroTouch Chat in 3 Simple Steps

1
1
Add

Easily add all your clients that you would like to provide chat services to. Don’t worry, we provide Office 365 and ConnectWise Manage integrations to make the process super straight forward.

2
2
Create

In ZeroTouch Chat, create a Microsoft Teams inbox (setup pre-chat form, business hours, CSAT survey, etc.)

3
3
Deploy

With just 1-click deploy the “IT Help” Microsoft Teams app to all your client’s Microsoft Team’s tenant. This app allows your clients to chat with your technicians.

That's Not All

Discover more features

Canned Responses

Save frequently sent messages as templates. The next time you need to send the same message simply access and send your canned response with the help of a shortcode.

Manager and Technician Roles

Setup multiple user personas based on job type to your team members.

Private Notes

Use private notes to communicate with your team. Use @mentions to share information and communicate without the client seeing.

Get started in seconds

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